Wine REPugnant

I love The Rep in Birmingham. It’s a great theatre, with a noble history (as the civic Birmingham Repertory Theatre), and the staff are invariably helpful and friendly. But I’ve been disappointed recently to see that they’re using six seven “Heatstore” electric heaters (four pictured) outside the building.

Picture shows four of the seven electric heaters outside Birmingham Rep's Wine Rep

Every evening when I pass by there, the heaters are on, over empty tables, with no-one benefiting from them. This is madness, from an environmental and a financial point of view.

I decided to let them know that I thought so, not least since Jon Bounds tells me that I’m good at complaining (I think he meant that as a compliment, and that any complaints I make are always well-founded and cogently-expressed, but I could be wrong…). The heaters actually belong to wine REPublic (see what they did, there?) the trendy wine bar within (and owned by) The Rep, so I phoned and spoke to their manager.

He told me that they’re only [sic] on for three hours each night — we don’t use them during daytime (so that’s the equivalent of having one heater on for 75% of the time 21 hours a day, then), that they are low voltage [sic] and that we aren’t allowed to discriminate against smokers, we have to give them somewhere to smoke.

230-240 volts, 1350-1500 watts'

Which leads me to ask the question, since when has discrimination against smokers been outlawed? Why have no pubs or wine bars been fined for doing so?

And if smokers are protected, why are the Rep allowed to discriminate against them in the daytime, when the temperature is still below freezing?

About Andy Mabbett

Enjoying my freelance career, helping organisations to understand on-line communities, open content, and related issues; often as a Wikimedian (or Wikipedian) in Residence.

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11 Responses to Wine REPugnant

  1. Andy Derrick says:

    I couldn’t agree more. These heaters espescially the gas ones are also lethal. Being 6’2″ I always risk singeing myself. Regarding smokers rights, it is part of that mentality that says we infringe human rights when we post up photos of convicted criminals. It’s all bunk. Keep complaining Andy.

  2. JackP says:

    What is much more sensible is the practice I have seen in many locations of heaters which turn on for 5 minutes when you press a button. That way, if they aren’t being used, they turn off. Best of both worlds, surely?

    And I think they ARE allowed to discriminate against smokers (unless they mean it is company policy to avoid doing so?); it’s just the smokers would bugger off to another bar which did provide better amenities for them…

  3. dp says:

    What’s discriminatory about obeying a law against smoking indoors? Put another way, what’s discriminatory about the weather being cold some of the time and warm at others?

    Like so many unthinking functionaries, your contact at the bar is just fudging a response in terms that sound familiar but which make no sense. the correct person to contact is obviously higher up the corporate ladder.

    • pigsonthewing says:

      @dp – that’s just what I did, on 2 November, directing them to this post. I’m still waiting for their reply.

  4. Jayne Devlin says:

    Dear Mr Mabbett

    The REP theatre did bring your comments regarding the patio heaters to my attention and I apologise for the delay in my response to you. This was not in anyway intentional but an oversight on my part. The umbrellas and patio heaters were erected on the terrace in the spring of 2007 so that we could extend the bar/restaurant facilities at the theatre and maximize on the excellent views of Centenary Square. As we often experience inclement weather conditions throughout the year, patio heaters were considered as a sensible option to ensure that patrons were comfortable.

    Considerable research was undertaken in selecting the most appropriate type of heater. Key considerations were the logistics of the area including health and safety, the environmental impact and the energy efficiency of the heaters.

    The heaters outside our venue are a very economical and safe way of keeping customers warm. They work in a similar way to microwaves (strange but true) in that they keep the body warm but don’t heat up the surrounding areas. We opted for a solution that didn’t burn off gas, which is a method, favored by other venues on Broad Street and indeed many other pub gardens. Ideally they would be switched on by a push button system similar to lighting buttons installed in public areas in apartment blocks.

    As part of the risk assessment it was decided that the operating system for the heaters should be automated on a timer system and tamper free. Therefore it is located within the premises in a secure area which prevents the staff turning it on and off at customers requests. The timer is set around our peak times (matinees and evening performances).

    Mr. Mabbett may I take this opportunity to thank you for the time you have taken to bring your concerns to our attention. Customer feedback is always welcome and helps us to measure our performance as a business. We take our corporate/social responsibility very seriously and manage our business accordingly. For example: We recycle all our paper, our kitchen oil is collected and re-cycled, as are all our used bottles.

    In the past year we have sourced Fair Trade coffee and tea and our food products are sourced as locally as possible to reduce our carbon footprint. We also only use ethical nominated suppliers.

    I hope this gives you some insight and reassurance into our business ethic.

    Kind regards
    Jayne Devlin
    REP General Catering Manager

  5. pigsonthewing says:

    I reproduce above, verbatim, a response sent to me today as a PDF, by Birmingham REP, who said in their covering e-mail “The Bar & restaurant here at The Rep are run on a franchise basis by a subsidiary of the NEC Group.”

    I’ll leave it to you, dear reader, to decide whether or not they’ve understood or addressed my concerns.

    But if these heaters do “work in a similar way to microwaves”, watch out for your kidneys!

  6. pigsonthewing says:

    I’ve updated this post with a picture of the label on one of the heaters. As you can see, it’s not “low voltage”; nor, at 1500w, is it low wattage.

  7. pigsonthewing says:

    Another update: there are not six heaters, but seven. Post duly edited.

  8. pigsonthewing says:

    At about 6.30pm this evening, six of the seven heaters were on again; with no customers at any of the outside tables and people walking past in shirt-sleeves and summer dresses. The BBC gave the local temperature, as of 6pm, as 15°C. Picture: http://twitpic.com/3s1wv

  9. The REPupblic wine bar is not owned by the Rep management but by the NEC group. They bought the rights to run the FOH restaurant and bar when the Rep was struggling financially several years back.

  10. pigsonthewing says:

    Thank you, Graeme, but the structure is surely still owned by the Rep, even if the franchise to run the service has been sold on?

    The Rep must have agreed to the installation of these devices; and it’s the Rep’s reputation which is being harmed by them.

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