My Services


In 1994 I set up and subsequently managed, one of the first and largest local government websites in Europe – and one of the first 10,000 websites in the world. I made it the first council website with user-generated content, and the first in Europe where people could report issues like faulty street-lights or potholes. I was one of, if not the, first UK local authority officer to offer customer support on-line, using Usenet. Further details of . But that’s the past. I am now freelance, and able to offer advice and assistance around:

Help with Wikipedia, Wikidata, OpenStreetMap, and other open-licensed or community-generated content

Especially in the Galleries, Libraries, Education, Archives, and Museums (GLEAM) sectors, helping organisations to understand Wikipedia and its allied projects (such as Wikidata, Wikisource, and Wikimedia Commons) and to engage with their volunteer communities. This can involve strategic planning, staff training, managing and running public engagement events, and much more besides.

I have been honoured to be the Wikimedian (or Wikipedian) in Residence at a number of museums, galleries, learned societies, universities, and other organisations

In addition to these, I’ve run similar projects, taught courses, and provided training and consultancy on Wikipedia-related topics for many other organisations, including the BBC, Birmingham City University, Royal Birmingham Society of Artists, Birmingham Rep, University of Birmingham, Black County Living Museum, British Library, Hamburg Museum (Germany), Institution of Civil Engineers, Manchester Libraries, Northampton Museum, Open Data Institute, Shropshire Libraries & Museums, West Midlands Police, United Kingdom Parliament, Politecnico di Milano (a recurring course for PhD candidates, in Italy; see the PoliMi project page), and many more.

I also speak on these topics at conferences — including keynote addresses — and seminars; and have done so on five continents, for organisations including the National and various State Libraries of Australia, the Australian Society of Archivists, the Australasian Research Management Society, the National Library of Qatar, the National Museum of Poland, Üsküdar University (Istanbul; news story), and the National Art Gallery of the USA.

Event facilitation

I’ve managed and/ or facilitated a number of conferences (not least as compère of the international OpenStreetMap event State of the Map 2013), open-space “unconferences” (including Hyper Local WM, ShropCamp, LibraryCamp, GalleryCamp, BlueLightCamp, CommsCamp, etc.), and even an awards ceremony, and assisted or led sessions at many more. I’m also one of the team who run the more intimate BrewCamp.

Open data policy and practice

…and partnership working between public bodies and their data consumers.

Web strategy and project support

From the modest to the massive. As well as my work in local government, I’ve helped many smaller, local community groups to get online with WordPress blogs, Twitter or Facebook. Not so much “how to use Twitter” (or whatever) as “how to use Twitter well; to meet organisational objectives”.


I also write books and talk publicly about and other music.


If you wish to discuss a potential project or collaboration, request my assistance, or simply run an idea past me, you can in a number or ways.