Tag Archives: customer service

Bacchus Bar, Birmingham. Awful.

I spent yesterday evening, from 7–11, in , Burlington Arcade, Birmingham, one of Mitchells & Butlers supposedly “Classic Pubs”. Had I not been there as a guest of others, for whom I have great respect, I would have left.

The only guest ale was off.

The dirty plates left by the departing people whose table we occupied, and their and our empty glasses and bottles, were not collected once. The plates included uneaten food, which sat festering for four hours.

The men’s toilets were an utter disgrace: stinking, awash with urine – footsteps caused audible splashes; I’m going to have to have my trousers laundered – and clearly not attended to all evening. Everyone who entered, each time I was in there, commented. I was told the women’s toilets were little better.

A pile of vomit on the carpet outside the toilets was marked with a “wet floor” A-frame, but otherwise left for over an hour, remaining until after closing.

I have never seen such bad practice, even in run down inner-city pubs; let alone a supposedly prestige, and pricey, city-centre venue.

Update: I have contacted Mitchells & Butlers, and asked them to respond here. Their contact form includes several unnecessary yet mandatory questions, such as wanting my postal address (which I declined to give, using bogus data instead) and the number in the party, which must be a number, making it impossible for me to say “over 15”.