My Services

Crafting and curating on-line communication, content and communities

In April 2011, I left my job of the preceding 21 years, where (in 1994) I set up and subsequently managed Birmingham.gov.uk, one of the first and largest local government websites in Europe – and one of the first 10,000 websites in the world.

I made it the first council website with user-generated content, and the first in Europe where people could report issues like faulty street-lights or potholes. I was one of, if not the, first UK local authority officer to offer customer support on-line.

But enough of the past — I am now freelance, and able to offer advice and assistance around:

  • Web strategy and project support; from the modest to the massive
  • Social media and community-building: not so much “how to use Twitter” (or whatever) as “how to use Twitter well; to meet organisational objectives”
  • Open data policy and practice; and partnership working between public bodies and their data consumers
  • Help with Wikipedia and open-licensed or community-generated content, and QR Code deployment, especially in the Galleries, Libraries, Archives, and Museums sector

particularly to large organisations, start-ups, and voluntary organisations sector.

In recent times, I’ve worked with organisations including Google, Facebook, the RSPB, FourSquare, the BBC, the Greater London Authority, and the Wikimedia Foundation, on issues ranging from using microformats to importing content from Wikipedia — in July 2011, I was appointed Wikipedia Outreach Ambassador to ARKive. I’ve also helped a number of smaller, local community groups to get online with WordPress blogs, Twitter or Facebook. I’ve organised or compered unconference-style events including HyperWM, BrewCamp and ShropCamp, and assisted or led sessions at many more. Further details of .

lf you wish to discuss a potential project or collaboration, request my assistance, or simply run an idea past me, you can in a number or ways.

Oh, and I also write and talk publicly about and other music.

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